Shipping policy

 

Welcome to Sugar Free Candy & Co.! This Shipping Policy outlines how we process, package, and deliver your orders. Please read this policy carefully before placing an order.

1. Processing Time

  • Subscription Boxes: All subscription boxes are shipped once a month, on a set date. Orders placed after the monthly cutoff will be included in the following month’s shipment.

  • Individual Orders: These are processed and shipped within 7 business days of order confirmation, excluding weekends and holidays.

  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Areas

  • We currently ship to Canada only.

  • Shipping to remote areas may not be included in standard subscription box pricing and may incur additional fees. Customers in remote areas will be notified before shipping.

  • At this time, we do not offer international shipping but hope to expand in the future.

3. Shipping Costs

  • Subscription Boxes: Shipping fees are included in the subscription price unless otherwise stated. Additional fees may apply for remote locations.

  • Single Orders/Add-Ons: Shipping costs are calculated at checkout based on package size, weight, and destination.

4. Delivery Times

  • Subscription Boxes: Delivered within 3–7 business days after the monthly shipment date.

  • Individual Orders/Add-Ons: Delivered within 3–7 business days after processing.

  • Delivery times may vary for remote areas or due to unforeseen delays caused by weather or carriers.

5. Incorrect or Incomplete Addresses

  • Ensure your shipping address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.

  • If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.

6. Damaged or Lost Packages

  • If your order arrives damaged, contact us within 7 days of delivery at support@sugarfreecandyco.com. Include photos of the damaged items and packaging for assistance.

  • If your package is lost in transit, we will work with the shipping carrier to resolve the issue.

7. Contact Us

If you have questions about your shipment, feel free to contact us:

Thank you for choosing Sugar Free Candy & Co.!